Privacy Policy

Overview

TeardownHQ (“we,” “us,” or “our”) operates the website teardown service available at teardownhq.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

We believe in minimal data collection. We only gather what we need to produce and deliver your teardown report, process your payment, and communicate with you about your order.

Information we collect

Intake form data

When you order a teardown, you provide your website URL, a description of your business, your target customer, your conversion goal, and your email address. This information is used exclusively to produce your teardown report and deliver it to you.

Payment information

All payment processing is handled by Stripe. We never receive, store, or have access to your full credit card number, CVV, or banking details. Stripe provides us with a transaction ID and confirmation of payment, which we associate with your order.

Website data

As part of producing your report, we scrape publicly accessible content from the URL you submit. This includes page copy, meta tags, screenshots, and performance metrics. We only access what is publicly visible to any visitor. We do not access your backend, analytics, or any authenticated areas of your site.

Communication data

If you contact us via email, we retain that correspondence to provide support and improve our service.

How we use your data

We use the information we collect for the following purposes:

Third-party services

We use the following third-party services to operate TeardownHQ:

Data retention

Completed teardown reports are stored securely and associated with your order for delivery and potential future reference. Intake form data is retained for as long as necessary to fulfill your order and provide ongoing support.

You may request deletion of your data at any time by contacting us at support@teardownhq.com. Upon request, we will delete your intake data and report from our systems within 30 days, except where retention is required by law or for legitimate business purposes (such as maintaining payment records for accounting).

Cookies

The public-facing TeardownHQ website does not use tracking cookies, analytics cookies, or advertising pixels. We do not run Google Analytics, Facebook Pixel, or any similar third-party tracking on our public pages.

If you access the TeardownHQ customer dashboard, Clerk (our authentication provider) may set essential cookies required for session management and authentication. These cookies are strictly functional and are not used for tracking or advertising purposes.

Your rights

You have the right to:

To exercise any of these rights, contact us at support@teardownhq.com. We will respond to your request within 30 days.

Security

We take reasonable measures to protect your data. All connections to teardownhq.com are encrypted via HTTPS/TLS. Database connections are encrypted in transit. Payment data is handled entirely by Stripe and never touches our servers. Access to customer data is restricted to authorized personnel on a need-to-know basis.

Children’s privacy

TeardownHQ is a business service not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of TeardownHQ after changes constitutes acceptance of the revised policy.

Contact

For privacy-related questions or requests, contact us at support@teardownhq.com.